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Getting started
The first step on the road to exceeding your customer's expectations is to establish a process that will support your customers' unique goals and needs of thir organization.
The Team at SQA Resources helps our customers define and implement a more effective software quality assurance process. We can demonstrate that a better software QA process leads not only to more satisfied customers, but to a shorter the time-to-market timeline while reducing costs and lowering the support and maintenance expenses.
An effective software quality methodology incorporates:
- PROCESS - Documented procedures to guide and support users of the methodology
- PEOPLE - Management leadership; training and support for all participants
- TOOLS - Used to support (not replace) the process
SQA Resources subscribes to the Context-Driven school of testing. There is no "one size fits all" approach to software QA methodology. Underpinning all our processes are the PDCA process developed by W. Edwards Deming in the 1950s. The continuous improvement process is best described by the diagram showing the PDCA feedback loop used at SQAR (shown right). The continuous process is described below:
- PLAN - Design or revise business process components to improve results
- DO - Implement the plan and measure its performance
- CHECK - Assess the measurements and report the results to decision makers
- ADJUST - Decide on changes needed to improve the process
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